6/29/2023 0 Comments Ramon at home online storeAnd whats with letting everyone bring their dogs into the store. Theyre barely ok.Door and window department is not good at followup. Chump change for HD but still sad that I was there to buy and no one would allow me to do that. How is the special order shop not open on weekends? So, I took my $1800 lumber order elsewhere. He looked at me like "I do online orders only, why are you bugging me?" then proceeded to tell me that he couldnt help and that Id have to come back when the Pro Shop was open. So I walked to the other end of the store where some grumpy old dude was taking online orders. The pro shop was closed and I was told that the customer service department could help me. I went to the Pro Shop at 3pm on Saturday. I was told that because I wanted 20 foot long boards that I needed to go talk to the Pro Shop for a special lumber order. For example, I wanted to buy some lumber for a deck. Now it feels like most employees dont know what the heck they are talking about. They built their reputation on customer service. 20 years ago HD was the most helpful place. Usually employees wander around the store but do their best to avoid eye contact with you. I dont want to bucket everyone together because Ive had a few ok experiences, but most of the employees at this store are not helpful.
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